Privacy Policy
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DISCLOSURE & USE OF YOUR INFORMATION
Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide us and help you in making informed decisions when using our site, our products and services.
Value Mobile receives, holds and processes information relating to individuals ("personal data") in accordance with the Data Protection Act 1998 ("DPA98"). Value Mobile ensures that its website is absolutely secure in our collection and use of your personal information.
For your protection, we are registered under the Data Protection Act 1998 and our appropriate notifications can be viewed on the Information Commissioners Web site.
EMAIL INFORMATION
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
COOKIES OR WEBSITE INFORMATION
Similar to other commercial Web Sites, Our Web Site uses a standard technology called 'cookies'. A cookie is a small text document which often includes an anonymous unique identifier.
When you enter Our Web Site, We use cookies to differentiate you from other users. This helps us to constantly improve Our Web Site, to better serve our customers and to store and track information about you In order to tell you about services or products which might be of interest to you.
CALL RECORDING
Calls to Our offices may be recorded and monitored; this is for our protection and yours. Calls are used for training and monitoring purposes and may be used in the unlikely event of a complaint.
RIGHT TO OBJECT
The data subject shall have a right to object at any time on legitimate grounds in relation to the processing of his or her personal data by Value Mobile.
SECURITY OF PROCESSING
Value Mobile shall implement technical and organisational measures to protect personal data against accidental or unlawful destruction, or accidental loss or alteration, unauthorised disclosure or access (in particular where the process involves transmission of personal data over a network) and against all other unlawful forms of processing.
OUTSOURCING TO A DATA PROCESSOR
Where personal data has been outsourced to a third party, such outsourcing shall be undertaken in line with a written agreement between Value Mobile and the third party in question and shall specify the rights and obligation of each party and in particular shall state that the third party shall have adequate security measures in place and shall only process personal data on the specific written instructions of Value Mobile.
COMPLAINTS
If you are unhappy with our service for any reason, you can contact us by phone or in writing either by post or e-mail. Details of Our complaints handling procedures can be obtained from info@value-mobile.com, or in writing to:
Value Mobile
265A Otley Road
Leeds
LS16 5LN
We will respond to your comments within 5 working days and endeavor to do all we can to address your concerns. |
